Professionalism is one of our key values and we put a lot of effort into making sure every aspect of our business is conducted that way.
We came up with the idea of “white sock service’ when we heard a story about a tenant who was frustrated and angry about a mess being left in their unit by a contractor. The property manager dreaded hearing these stories. It’s disheartening when you feel you don’t have control over something you’re responsible for.
This is the kind of thing that we want to change about the industry by raising your expectations.
Quick response times, extensive training and thorough photo reports are just a few ways we make sure you don’t have to be let down.
These white socks are a symbol of professionalism. Your tenant should never come home to a mess left by a contractor. Property Managers should be able to rely on their contractors.
Being tidy and organized is the only way we work. If you’ve seen our shiny red trucks and our pristine office you’ll know it’s true.
No one would argue that roof drains are important. No one would argue that potted plants are pretty. But that doesn’t mean roof drains that look like potted plants are a good thing.
It’s been a very rainy Spring and no one would argue that either. Now those weeds are getting a full dose of hot sun. It’s the reason we’re seeing so many roof drains that look like potted plants this year and it’s real problem.
But vegetation causes another more serious problem and that’s because of it’s roots. If you know how fast weeds grow and spread their roots, you know this is something you’d have to act fast on.
We never know how much damage the roots have done until we remove them.
Roots are tough and determined. They will do whatever they have to for water. Even if it means piercing a roof membrane.
Add that pierced membrane and the water build-up caused by the caused drain and you’ve got yourself a leak.
Here are a few more roof drains that look like potted plants.
If birds are a problem at any of your properties you should know that precautions must be taken if there are nests. According to the BC Ministry of Environmental Stewardship, if a nest is occupied by a bird or its eggs, it is not allowed to be removed or destroyed.
Nests are Usually Hidden
They may or may not be occupied.
These nests were found up here.
More than a Nuisance
They cause fires, flooding and carbon monoxide poisoning. When they nest in gutters create a dam, letting water pool, leading to leaks and damage. Nests are highly flammable and if they’re situated near electrical wires or machinery they can easily spread a fire. Vents and chimneys can be blocked by nests leading to carbon monoxide build up.
Roofs will leak for several reasons. The most common reasons are improper drainage, damaged flashing, granule loss (the top protective layer), damage to the roof membrane, and ventilation issues.
The wear-and-tear caused by weather in every season will affect every roof on every building and the only thing you can do to lessen it is preventative maintenance. Keep the roof strong because it’s your first line of defense; It covers the whole building. Fall storms with flying debris, snow and ice in winter, heavy rains in spring, hot sun and strong UV rays in summer – all of these are forces you cannot control and they all damage your roof.
Here are the 6 most common roof leak causes that you can control:
1. Improper Drainage
This is an obvious one because it is easy to see the signs of gutter problems. Is it draining? Is it on tight or coming loose? There are a number of things that could be blocking gutter drainage such as ice, leaves, growing weeds, dirt, etc. Gutters should be checked at least twice a year. The pressure of the built up water will cause a leak at the weakest area around it.
Drains get clogged easily because the water flowing to them brings debris. The drain screen you see here keeps the water flowing despite the leaves. However, in time, the build up of debris will clog the drain. Regular maintenance is the only answer.
2. Damaged Flashing
Flashing is used to protect areas of the roof where major parts join, like the roof edge, large vents, chimnies, HVAC units, etc. It diverts water away from the areas where water is most likely to get in. There are a variety of materials used to make the flashing from metal to liquid membranes. This example shows damaged metal flashing.
3. Granule Loss and Damaged Shingles
Direct UV rays damage the roof membrane; Granules are used to protect it. Shingles are coated with granules. Flat roofs typically have a layer of granules though sometimes stones and other materials are used and the same rule applies. Weather causes degranulation. It’s important to monitor that protective layer and ensure shingles are in good condition.
If there’s moisture there could be moss issues. Moss retains water in the roof system leading to granule loss and deterioration of the roof system. It can be removed and treated but over time it will start growing back.
Broken shingles need to be replaced to keep the roof membrane covered and protected. Water will seep under the shingle and rot the wood and lead to a leak.
You can see how the membrane is directly exposed in this example.
The attic and soffit vents are important parts of ventilation and need to be maintained.
When a tenant spots an obvious leak you have an emergency on your hands. That leak could be something that built up over time and has finally come through, or it could be something sudden that had a clear cause. Whatever the situation is, you know you need a technician in as soon as possible to do a leak investigation.
So what really happens when a technician shows up?
We perform an investigation by finding the leak and taking steps to trace it back to the source. It depends on where it is, sometimes we have to look into attics or rafters, around windows and soffits. Lights, skylights and vents are also places our technicians look for water ingress.
Here a tenant spotted a leak and put down a bucket with some tarp. We were alerted.
We started the leak investigation by looking at the deck directly above the leak.
We lifted the bricks and insulation and stacked them to the side so we could inspect the membrane underneath.
We discovered a plugged drain and some ponding water.
The drain was plugged with debris so we removed that and relieved the ponding water.
We discovered a small penetration in the membrane.
While there we found the membrane was deteriorating.
We cleaned and prepared the membrane and applied water-cut-off mastic to temporarily seal penetrations and deteriorated membrane found on the deck.
Upon further investigation we discovered the corner membrane had failed.
We applied water-cut-off mastic to temporarily seal the failed membrane in the corner of the deck.
We installed an SBS base sheet as an additional protective layer.
In this leak investigation there were a few reasons for the leak. There was a small hole in the roof membrane and the drain was plugged. The plugged drain caused water to pool, which found it’s way to that hole. The other issues we discovered while there would have led to more leaks. These temporary repairs need to be followed up with permanent repairs.